SETWorks

SETWorks team members smiling
Henri and David, SETWorks Co-CEOs and Founders

About Us

To empower every person at every IDD agency to better serve.

We are driven by our values

Our mission and purpose is to empower people who serve. We are empowered to provide tailored software and services to the disability service industry because of our team’s alignment on our values which drive everything we do.

Delight and take care of the client

We go above and beyond to satisfy our clients.

Strive to be the best

We are relentless in working towards having the best product, best services, and best selves.

Enjoy your work and celebrate successes

We recognize to do great work we have to enjoy our work, feel fulfilled when our clients succeed, and share in the celebration.

Take ownership and work hard

We take our work seriously, recognize the responsibility on each of us, and work hard to do our best.

Go above and beyond in your role

We all work together to do what’s needed.

Take ownership and work hard

We take our work seriously, recognize the responsibility on each of us, and work hard to do our best.

Located in the heart of Kansas City

Kansas City is not only home to the best BBQ in the world, but is also a hub for software innovation and healthcare IT. Also known as the Silicon Prairie, Kansas City is our home and where we serve our clients all over the U.S.

Get to know our management team

Henri McCracken

Co-CEO

David Lindell

Co-CEO

Jocelyn Leatherman
Director of Client Operations

Blake Theiss

Engineering Director & Solution Architect

Ryan Comeau

Senior VP of Revenue & Growth

Valerie Story

HR & Accounting Administrator

Mat Koelling
Product Manager

Erik Nelson
Sales Manager

Heather Janci
Sales Manager

Anna Spexarth
Marketing & Communications Manager

Scout Dearth
Marketing & Administrative Coordinator

Julia Hefferon 
Administrative Specialist

Erica Santiago

Onboarding Consultant II

Christa Steinebach

Onboarding Consultant II

Griff Young

Onboarding Consultant I

Kevin Grunwald
Support Manager

Keegan Comstock
Support Specialist

Austin Hammell
Senior Software Engineer 1 & Team Lead

Kevin Grunwald
Senior Software Engineer 2 & Team Lead

Kevin Grunwald
Senior Software Engineer 2 & Team Lead

SETWorks icon

Have any questions for us?

Reach out with any questions about SETWorks or to convince us a different BBQ is better than KC’s at: hello@SETWorks.com

Join our team!

We’re always on the lookout for talented individuals with a passion for empowering others.
Sound like you? Email us at Careers@SETWorks.com.

SETWorks is an equal opportunity employer.

Let’s do great things together

Henri McCracken

Co-CEO

Henri is co-CEO and one of the founders and owners of SETWorks. With almost two decades of experience in global healthcare IT, Henri is passionate about cultivating exceptional teams and driving results through innovation. At SETWorks, Henri is deeply committed to harnessing technology to resolve issues and empower disability service organizations and the individuals they serve.

 

Henri’s family, along with his team, holds the utmost importance to him. After embarking on a transformative family gap year in Europe, accompanied by his wife and their lively boy/girl twins, they have returned to the United States and are now happily settled in Michigan.

 

Henri enjoys spending time with family, whether they’re embarking on outdoor adventures like hiking, cycling, and skiing, or exploring Disney World. He is also fluent in German and enjoys practicing the language whenever he can.

David Lindell

Co-CEO

David is co-CEO and one of the founders and owners of SETWorks. He leverages his background in global healthcare IT and human service IT in building and developing SETWorks to solve complex, real-world problems today.

 

At SETWorks, it is immensely rewarding and humbling for David to work with IDD agencies to become more data-driven and outcome focused, especially after seeing their struggles first-hand through consulting with agencies all over the U.S.

 

David enjoys spending quality time with his family – his wife, daughter and two sons, as well as traveling, hiking and reading. David appreciates a good sauna and is always ready for an invigorating dip in an ice-cold body of water.

Jocelyn Leatherman

Director of Client Operations

After serving nearly seven years in a variety of roles at Missouri IDD provider agencies, Jocelyn developed a deep passion for disability services. Quickly realizing the value that higher education could bring to the IDD industry with the goal of improving the way organizations use data and research, she went on to earn a MS in I/O Psychology, with her dissertation being on the motivational factors of Direct Support Professionals.

 

As Director of Client Operations at SETWorks, Jocelyn’s first-hand experience as a SETWorks user, IDD professional, and consultant, brings invaluable insight to the Client Operations team to inform how to best serve our clients through their unique needs. 

 

Jocelyn brings invaluable insight to the IDD network as she strives to inspire providers towards using data to drive success and consider research and evidence-based approaches to leadership, organizational management and beyond.  

Blake Theiss

Engineering Director + Solution Architect

Blake has over two decades of experience in architecting and developing software solutions. He leads our engineering team at SETWorks and is passionate about strong teams and establishing processes and frameworks for building great software.

 

Blake strives to deliver software solutions that bring immeasurable value to organizations, align with their business objectives, and offer seamless user experiences. His unwavering vision and mission are instrumental in shaping the success of SETWorks and the organizations we serve.

Ryan Comeau

Senior VP of Revenue & Growth

Ryan brings a wealth of experience leading the growth of new and established organizations. He is passionate about the mission-driven approach SETWorks delivers. Ryan’s expertise in navigating complex sales landscapes and building lasting relationships has been a key driver in expanding SETWorks’ reach and impact.

 

Outside of his professional life, Ryan is a dedicated family man who cherishes spending time on the water and being outdoors. He has a passion for traveling and is an avid fan of the Kansas City Chiefs. Always seeking new experiences, Ryan enjoys creating memorable moments with his family and friends.

Valerie Story

HR and Accounting Administrator

Valerie is a seasoned professional specializing in payroll and finance, with a deep commitment to supporting the initiatives of organizations serving the intellectually and developmentally disabled (IDD) community. At SETWorks, she combines her expertise in financial management with a passion for streamlining processes and making a meaningful difference.

 

Valerie loves to embrace the great outdoors and the excitement of various sporting events. An avid reader, she enjoys spending time in the pages of a captivating book, often accompanied by a cup of great coffee. Val’s personal life is enriched by quality time spent with her husband and two sons, and creating lasting memories together.

Mat Koelling

Product Manager

Mat’s career is a testament to his passion for both healthcare and technology. With a Masters of Health Administration (MHA) and a certificate in Health Informatics, he has expertly merged these fields at SETWorks.

 

As Product Manager, Mat applies his deep understanding to drive innovation and efficiency in product development. His impact demonstrates how leveraging technology and data-driven decisions can propel organizations to success, ultimately enhancing the care provided to their clients.

 

Mat is a family man who treasures time spent with his family. He is an enthusiast of the outdoors, frequently found at the lake, playing golf, traveling, or backpacking through scenic trails.

Erik Nelson

Sales Manager

With nearly two decades of experience in disability advocacy and a strong background in employment services management, Erik is an invaluable addition to SETWorks.
 
Erik’s dedication to his work is driven by his personal connection to the cause. As a father of a son on the autism spectrum, he understands firsthand the importance of providing support and opportunities for individuals with disabilities. This has led him to serve on the Autism Society of the Heartland, Missouri APSE, and the Kansas City Mayor’s Council for People with Disabilities.
 
When Erik is not busy advocating for the disability community, he enjoys spending quality time with his famil, whipping up delicious meals in the kitchen, and capturing stunning aerial shots through his passion for drone photography.

Heather Janci

Sales Manager

Heather Janci hails from New Jersey and brings over a decade of experience to the team as a former DDD/IDD provider. She specializes in day services, employment, CARF accreditations, 14C certifications, production and advocacy.

 

Joining the SETWorks team has allowed Heather to remain connected to the IDD world by helping agencies reach their highest potential. When she’s not using her knowledge to assist agencies by sharing her firsthand SETWorks experiences, she’s an energetic mother of five!

 

Heather takes advantage of the work hard, play hard motto by spending time outdoors, going to the beach and enjoying time with her husband and young children.

Anna Spexarth

Marketing & Communications Manager

With her background in strategic communications, art, and leadership, Anna is passionate about how intentional communication, branding and data can be instrumental in organizational success.

 

Through her grandfather being a founder at an IDD agency, Anna grew up with a fondness for and involvement within the disability service space. At SETWorks, Anna is responsible for our marketing and communications efforts and is proud to be a part of empowering the disability service space today.

 

At her home in Denver in her free time, Anna enjoys spending time with her partner, especially in the outdoors, through hiking (working on checking off her 14er list!), skiing, getting their cats to not eat houseplants, and drinking copious amounts of local coffee.

Scout Dearth

Marketing & Administrative Coordinator

Scout’s passion lies at the crossroads of disability services and the arts, and she knows firsthand how important quality care and meaningful experiences are to those in the IDD world.

 

Before joining the team at SETWorks, Scout worked at IDD organizations, and has a brother and many friends who benefit from the services they provide. She is proud to contribute to their success and the disability service space through SETWorks.

 

When she isn’t organizing logistics for an industry partner conference or building outreach communications, her nose can be found in a book, a crossword puzzle, studying Missouri’s native plants, or boogie-ing at the local disco.

Julia Hefferon

Administrative Specialist

With her background in elementary education, Julia brings a wealth of knowledge and expertise to her role. She works closely with all departments at SETWorks, ensuring that tasks are completed seamlessly and efficiently, as well as kicking off the onboarding process for new clients.

 

Julia has a close connection to the IDD community as her sister has special needs. In addition to her professional accomplishments, when she’s not at work you can find her bullet journaling, practicing her calligraphy, and spending time with immediate family and friends.

Erica Santiago

Onboarding Consultant II

With a wealth of experience in driving customer success and implementation management, Erica has consistently delivered outstanding results, resulting in optimized revenue streams and enhanced enablement efforts at SETWorks. Her commitment to leveraging her skills and abilities to assist others makes her a valuable asset, and she takes pride in being a trusted advisor who consistently delivers best practices for all sizes of organizations across the U.S.

 

Beyond her professional pursuits, Erica enjoys spending time with her cats and dogs, and being in the Arizona outdoors as much as possible, constantly seeking new adventures and opportunities for exploration.

Christa Steinebach

Onboarding Consultant II

Christa brings extensive experience and understanding of the IDD community to her role at SETWorks. With years of service at an IDD agency, and education in Health Science, Psychology, and Disability Studies, she possesses valuable insights into industry needs and challenges they face. 

 

Driven by her passion for efficient and high-quality services, Christa is committed to empowering agencies to excel in their mission. As an Onboarding Consultant, she is honored to assist agencies in their journey toward achieving their goals, ultimately contributing to the creation of a world where individuals are given the utmost priority and care. 

 

Outside of work, Christa finds joy in exploring the world through travel. She also enjoys spending quality time with family, taking her dogs on long walks, and playing tennis. 

Griff Young

Onboarding Consultant I

With a background in education and customer support, Griff channels his passion into empowering agencies to optimize their utilization of SETWorks. His commitment to leveraging his skills to enhance organizational efficiency is underscored by a diverse skill set.

 

Outside of work, Griff finds joy in quality family time with his wife and two daughters. He is an enthusiast of music and the outdoors, often found listening to music, fishing, and engaging in hands-on DIY projects.

Kevin Grunwald

Support Manager

Kevin leverages his background in customer service and a keen ability for quick, solutions-based problem solving to ensure every SETWorks client has a pleasant and seamless experience.

 

As the driving force behind the SETWorks webinar series, he expertly guides users through valuable training sessions and designs innovative materials and resources to enhance their proficiency.

 

With extensive experience in diverse technologies, Kevin’s passion for people drives him to empower others in utilizing technology effectively. Outside of work, Kevin indulges his creativity through cooking and exploring local KC restaurants.

Keegan Comstock

Support Specialist

Keegan is a seasoned support professional who has devoted his career to assisting individuals in overcoming their technology challenges. With over a decade of hands-on Customer Service experience, he thrives on providing exceptional support to clients. Keegan’s unwavering commitment to helping others is evident in his willingness to seize every opportunity for assistance.

 

Outside of work, Keegan finds joy in tinkering with his collection of arcade machines, showcasing his passion for technology even during his downtime. With his expertise and genuine dedication, Keegan is an invaluable asset in ensuring a seamless and satisfying experience for all.

Austin Hammell

Senior Software Engineer 1 & Team Lead

Austin has been developing software within the IDD industry for over 5 years.

Throughout those years he has gained nation-wide experience with many different areas, including billing and electronic visit verification (EVV).

 

Austin is passionate about developing software that provides value to the clients we serve, and today, he leads a part of the SETWorks engineering team and loves to help others grow in their careers.

 

Outside of work, Austin enjoys spending time with his fiancé and going to the park with his young nephew.

Kirstie McArthur

Director of Sales, Growth Marketing & Business Development

Strategic, analytical and empathetic, Kirstie leads our sales, marketing, and business development efforts after years of expertise across not-for-profit and for-profit organizations. Her passion for contributing to growth and helping individuals and organizations maximize their potential is applied both internally and externally, as all audiences benefit from her practical and fresh approaches to business management.

 

Outside of work, Kirstie can be found trail running, hiking, or kayaking. As an advocate for making nutrition and mental health support accessible to all, Kirstie can often be found living out her personal motto “Healthy Mind, Healthy Body, Happy Heart”.